At With Love Decor, we are committed to providing our customers with high-quality products and exceptional customer service. We understand that there may be instances where you need to return a product or seek a refund. Please read our Refund and Return Policy carefully to ensure a smooth and hassle-free process.
Returns
If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of the delivery date for a full refund or exchange. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
To initiate a return, please follow these steps:
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Contact our customer service team at returns@withlovedecor.com with your order number, the name of the item you wish to return, and the reason for the return.
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Once your return request is approved, we will provide you with a return shipping label.
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Pack the item securely, include all original packaging and tags, and affix the return shipping label.
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Ship the item back to us using a trackable shipping service.
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Once we receive the returned item and inspect its condition, we will process your refund or exchange.
Please note that the customer is responsible for return shipping costs unless the return is due to a defective or damaged product.
Refunds
Refunds will be processed within 5 business days of receiving the returned item. The refund will be issued to the original payment method used for the purchase. Please allow additional time for your financial institution to process the refund.
Exchanges
If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item on our website.
Damaged or Defective Items
In the rare event that you receive a damaged or defective item, please contact us immediately at support@withlovedecor.com with photos of the damaged or defective product. We will arrange for a replacement or issue a full refund, including return shipping costs.
Cancellations
If you need to cancel an order, please contact us within 24 hours of placing the order. Once an order has been processed and shipped, it cannot be canceled.
By shopping with With Love Decor, you agree to abide by the terms and conditions outlined in this Refund and Return Policy. If you have any questions or concerns, please don’t hesitate to contact our customer service team at support@withlovedecor.com.
Thank you for choosing With Love Decor. We appreciate your business!